One governed AI front desk
Answer routine questions, collect customer details, and route high-intent conversations before an operator opens the inbox.
Bonalta AIBuilt for service teams
Never miss the customer who is ready now.
Bonalta AI handles calls and messages, qualifies requests, books the next step, and brings urgent conversations to your team with context.
24/7
answering coverage
6
connected channels
$99
per month to start
Covers the channels customers already use
Web chatVoice callsSMSMessengerInstagramWhatsApp
The problem
Customer intent leaks through busy channels.
Missed calls turn into missed revenue after hours.
Messages arrive across separate inboxes with no shared context.
Operators lose time qualifying leads, booking appointments, and escalating urgent work by hand.
The solution
A single operating layer for AI-assisted answering.
Bonalta AI separates customer work from platform administration so operators get a clean queue while administrators keep control of agents, knowledge, providers, routing, and approvals.
Voice and messaging in one queue
Bring web chat, SMS, Meta channels, WhatsApp, and Twilio voice into a workspace built for customer operations.
Human takeover with full context
Escalate emergencies, lead follow-up, appointments, and sensitive threads with the transcript and customer profile intact.
Admin controls that stay separate
Platform teams manage organizations, agents, knowledge, providers, approvals, and callback health away from the daily inbox.
Live operations
Turn every conversation into the next best action.
The workspace is organized around the work that matters after a customer reaches out: messages, leads, appointments, emergencies, voice recordings, and channel health.
Emergency triage
Lead intelligence
Appointment capture
Voice handoff
Workspace queue
Today at a glance
12
open conversations
5
qualified leads
3
appointments held
1
urgent escalation
Voice call summarized and assigned to emergency review
Website chat converted to appointment request
Instagram message qualified as service lead
Illustrative queue — your numbers come from your own channels.
How it works
Launch the answering workflow without rebuilding operations.
01
Connect the channels
Attach web chat, SMS, Meta, WhatsApp, and Twilio voice paths to the business workspace.
02
Tune the agent
Assign knowledge, tools, voice tier, routing policy, and escalation rules from the platform surface.
03
Operate the queue
Review conversations, emergencies, leads, appointments, and handoffs from one focused workspace.
Inside the workspace
Everything a service desk touches after the first message.
These are the modules your team works in, not a roadmap.
Conversations
One queue for every channel, with AI replies, operator takeover, and voice recordings on the same thread.
Leads
Captured contacts with source, status, and stored lead intelligence from the conversation that created them.
Appointments
Bookings the agent holds, on a calendar your team can reschedule, complete, or cancel.
Emergencies
Medical, mental health, and safety signals detected in a conversation and raised for acknowledgement.
Customers
Profiles that carry identities, facts, and per-customer AI control across channels.
Knowledge and agents
Business knowledge, tools, and agent configuration, governed by approvals before anything goes live.
Pricing
One pool of credits. Every channel draws from it.
A credit is one cent of usage. Voice, SMS, and web chat all spend from the same monthly allowance, so a busy phone week never freezes your web chat — and the workspace shows exactly where the credits went.
Starter
For small teams launching their first AI answering channel.
$99/mo
- 3,300 credits / month
- About 165 voice minutes on Standard voice
- About 51 voice minutes on Premium voice
- Credits are shared across voice, SMS, and chat
- Web text chat and shared inbox included
Growth
For teams answering customers across calls and messages.
$299/mo
- 10,000 credits / month
- About 500 voice minutes on Standard voice
- About 156 voice minutes on Premium voice
- Credits are shared across voice, SMS, and chat
- Web text chat and shared inbox included
Pro
For growing teams that need more control and support.
$799/mo
- 26,600 credits / month
- About 1,330 voice minutes on Standard voice
- About 415 voice minutes on Premium voice
- Credits are shared across voice, SMS, and chat
- Web text chat and shared inbox included
Need a custom credit volume or a dedicated onboarding? Talk to us.
FAQ
Straight answers before you deploy.
How does pricing work?
Every plan includes a monthly pool of credits, and one credit is one cent of usage. Starter at $99/mo includes 3,300 credits, Growth at $299/mo includes 10,000 credits, and Pro at $799/mo includes 26,600 credits. Voice, SMS, and web chat all draw on that same pool, so you are never blocked in one channel because another was busy.
What does a voice minute cost?
Voice runs on one of two tiers you pick per agent: Standard voice uses about 20 credits a minute, and Premium voice uses about 64 credits a minute. Those are estimates for planning — you are billed on real metered usage, and the workspace shows credits used against credits included at any point in the month.
Is this only a chatbot?
No. The product is designed around customer operations: web chat, voice calls, lead capture, appointments, emergencies, handoff, and platform governance.
Can staff take over a conversation?
Yes. Operators use the workspace inbox to review context, respond directly, and handle escalations when the AI should step aside.
Where do administrators work?
The platform surface keeps organization setup, providers, agents, knowledge, callbacks, and approvals separate from the customer-facing workspace.
Which channels are supported?
The app includes surfaces for web chat, SMS customer care, Meta messaging, WhatsApp, and Twilio voice workflows, with channel setup managed from the workspace and platform areas. SMS recipients can reply STOP to opt out or HELP for help.
Put Bonalta AI on the front line this week.
Start with the workspace, then bring platform controls online as your agents and channels grow.