Terms of Service

1. Use of the service

Bonalta AI provides customer messaging, voice, AI-assisted intake, routing, lead capture, appointment, emergency escalation, and operator handoff tools. You may use the service only for lawful business purposes and in accordance with these terms, platform policies, and applicable laws.

2. Accounts and authorization

You are responsible for maintaining accurate account information, protecting your login credentials, and ensuring that only authorized users access your workspace. If you connect third-party channels such as Facebook Pages, Instagram, WhatsApp, or Twilio, you represent that you have the authority to grant Bonalta AI access to those assets.

3. Customer data and responsibilities

You remain responsible for the customer relationships, content, instructions, knowledge, and business rules you provide to Bonalta AI. You must provide any legally required notices and obtain any required consents before collecting or processing customer data through the service.

You must not use Bonalta AI to send spam, deceptive messages, illegal content, abusive content, or communications that violate Meta, Twilio, WhatsApp, Instagram, Facebook, carrier, or other applicable platform policies.

4. SMS messaging terms

Bonalta AI may support SMS conversations and follow-up messages for customer care, appointment coordination, account or conversation notifications, and requested details. SMS is not used for unsolicited spam or deceptive messaging.

By texting a connected Bonalta AI number, asking a business using Bonalta AI to send you an SMS follow-up, or otherwise providing SMS consent where a phone number is collected, you agree to receive text messages related to that conversation or service relationship. Message frequency varies. Message and data rates may apply.

Reply STOP to opt out of SMS messages. Reply HELP for help. For support, contact [email protected]. Mobile opt-in data and consent are handled as described in our Privacy Policy and are not sold or shared with third parties for their own marketing or promotional purposes.

5. AI-generated output

AI-generated responses, summaries, classifications, and routing recommendations may be incomplete or inaccurate. You are responsible for configuring guardrails, reviewing sensitive interactions, and using human takeover where appropriate. Bonalta AI is not a substitute for legal, medical, financial, emergency, or professional advice.

6. Third-party platforms

The service depends on third-party platforms and APIs. Their features, review requirements, rate limits, permissions, availability, and policies may change. We are not responsible for third-party platform outages, rejected app reviews, account restrictions, or policy enforcement actions, but we will make commercially reasonable efforts to help you maintain compliant integrations.

7. Security and acceptable use

You may not attempt to reverse engineer, disrupt, overload, scrape, bypass security controls, access another tenant's data, or use the service in a way that harms users, customers, third-party platforms, or the integrity of the product.

8. Suspension and termination

We may suspend or terminate access if we believe the service is being used unlawfully, unsafely, in violation of these terms, or in a way that creates risk for Bonalta AI, customers, third-party platforms, or end users. You may stop using the service at any time and request deletion as described in our Data Deletion Instructions.

9. Disclaimers and limitation of liability

The service is provided on an “as is” and “as available” basis to the fullest extent permitted by law. We do not guarantee uninterrupted operation, error-free AI output, third-party approval, or particular business results. To the fullest extent permitted by law, our liability is limited to the amounts paid for the service during the period giving rise to the claim.

10. Changes

We may update these terms from time to time. Continued use of the service after updates means you accept the revised terms.