One pool of credits for every channel
A credit is one cent of usage. Voice calls, SMS, and web chat all draw from the same monthly allowance, so you are never blocked in one channel because another was busy.
How credits are spent
Voice is the heaviest use, and you choose the tier per agent. The per-minute figures below are planning estimates — billing always follows real metered usage, and the workspace shows credits used against credits included throughout the month.
Standard voice
~20 credits/minAnswers quickly and sounds natural on a phone line. The right fit for most front desks, and it stretches your credits the furthest.
Premium voice
~64 credits/minWarmer and more expressive, and steadier when a caller interrupts or the conversation gets complicated. Uses credits about three times as fast.
Need a custom credit volume, a specific voice model, or dedicated onboarding?
Contact us