Data Deletion Instructions

1. How to request deletion

To request deletion of personal data or workspace data processed by Bonalta AI, email us at [email protected] with the subject line “Bonalta AI Data Deletion Request”.

Please include:

• Your name and email address.
• The business or workspace connected to the request.
• The channel involved, if known, such as web chat, Messenger, Instagram, WhatsApp, or voice.
• A short description of the data you want deleted so we can locate it accurately.

2. If your data belongs to a business customer

Bonalta AI often acts as a service provider for businesses that use the product to communicate with their customers. If your message or profile data belongs to one of those businesses, we may need to verify the request with that business or direct you to contact that business directly before deletion.

3. What we delete

Depending on the verified request, deletion may include conversation messages, customer profile data, lead details, appointment request data, transcripts, channel connection data, provider identifiers, and related workspace records. We may retain limited records if required for legal, security, fraud prevention, dispute resolution, backup, or audit purposes.

4. Meta-connected data

For Facebook, Messenger, Instagram, or WhatsApp data processed through a connected Meta app, Meta may send Bonalta AI an authenticated deletion callback. When that callback includes a valid Meta signed request, we automatically locate matching Messenger and Instagram customer records by scoped Meta user ID and de-identify the data we control.

The automated process archives the related conversation, closes the Meta session, redacts message bodies, removes profile facts, replaces customer/contact/lead identifiers with deletion placeholders, and logs a confirmation code for audit and follow-up. If no matching local records are found, we still record the request as completed with a no-match status.

If you received a confirmation code from Meta, keep it for your records. You can include that code when contacting support about the deletion request.

5. Timing

We aim to respond to deletion requests within 30 days. Complex requests, identity verification, backup deletion cycles, or requests requiring coordination with a business customer may take longer where permitted by law.